Collected Information:

Information is collected from you when you register on the site, place an order, enter a contest or promotion, respond to a survey, e-mail contact, or participation in site features.


Use of Collected Information:

To personalize your site experience and to allow us to deliver the content and offer products you are most interested in.

1. If you have opted-in to receive our future communications on new products, specials, and upcoming events e-mails newsletter you may receive periodic e-mails. If you would no longer like to receive these e-mails from us, you can opt-out. Please see instructions below.

2. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.


How can you opt-out, remove or modify information and email subscriptions you have provided to us?

To modify or edit your email subscription with us, simple go to your ”My Account” section of our website, or if you are already logged in you can click on ”Edit My Account” There you will see a blue button that reads “Opt-out/in Unique Tuning Newsletter”.

Once an account has been used to order products it cannot be removed from our system. That information is used to maintain our business records and is very securely encrypted.


Disclosure of Collected Information:

We DO NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Unique Tuning, LLC, website hosting partners, other persons who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


Do we use "Cookies"?:

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser. It enables the site or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart and your vehicle make, model, year, and engine selection. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to features that make your site experience more efficient. Orders can still be placed over the telephone by contacting customer service if preferred.


Third Party Links:

In an attempt to provide you with increased value, we include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We seek to protect the integrity of our site and welcome any feedback about these linked sites.


Warranties:

All warranties are extended to the manufacturer of said product and are not the responsibility of UniqueTuning.com or any of its affiliates, unless they are purchased at our facility and are installed by our service department at which time the warranty will only be extended to that of the product only if it is a result of an installation error.

However, It is the purchaser or customers responsibility to fill out and return any warranty cards for the manufacturer of any product advertised or sold by UniqueTuning.com.

This website is provided “as is” without any representations or warranties, express or implied. UniqueTuning.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, UniqueTuning.com does not warrant that:

This website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.


Limitations of Liability:

UniqueTuning.com and its affiliates will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

1. to the extent that the website is provided free-of-charge, for any direct loss;
2. For any indirect, special or consequential loss; or
3. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if UniqueTuning.com has been expressly advised of the potential loss.

Exceptions:

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit UniqueTuning.com liability in respect of any:

1. Death or personal injury caused by UniqueTuning.com negligence;
2. Fraud or fraudulent misrepresentation on the part of UniqueTuning.com; or
3. Matter which it would be illegal or unlawful for UniqueTuning.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness:

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties:

You accept that, as a limited liability entity, UniqueTuning.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against UniqueTuning.com officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect UniqueTuning.com officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as UniqueTuning.com.

Unenforceable provisions :

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Unique Tuning LLC or any of its members and employees shall not be held liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products purchased, even if Unique Tuning LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

These terms and conditions, or any part of them, may be terminated by Unique Tuning LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


How Do I Change Or Cancel My Order?

You can make changes to your order or abandon the ordering process at any time before hitting the "SUBMIT ORDER" button on during the checkout process.

Once you’ve clicked the "SUBMIT ORDER" button, you cannot change your order. In the event you need to make a change please call us during the hours of 9am-5pm EST and talk to one of our experienced sale associates by dialing 843-208-3724 and someone will assist you with changes to your order.

PLEASE NOTE: IF CANCELING AN ORDER AFTER IT HAS ALREADY BEEN SUBMITTED FOR PROCESSING IT MAY TAKE ANYWHERE FROM 5-10 BUSINESS DAYS FOR YOUR CREDIT CARD TO BE CREDIT A REFUND.


How do I go about Returning an Item?

If you need to return a product, please call us at 1-843-208-3724 during business hours or email us at RMA@UniqueTuning.com within 15 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number which is required to process your return. Products must be returned in new, resalable condition, in original packaging. DO NOT return packages to Unique Tuning, LLC. Return shipping address will be dictated in RMA.

If we sent you an incorrect (item not matching original order) or defective item and you contact the above email address within 15 days of receiving your order, we will replace the product or process your return at no charge. Incomplete orders or damaged orders must be reported to the above email address within 72 hours to avoid return shipping fees. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please inspect all merchandise for damage or defect when you receive your order, and before the item is used or installed. If extreme or severe damage is evident REFUSE DELIVERY.

In the case a replacement product was sent, we will send you a UPS Return tag to return the incorrect/defective product back to us. When returning an item, using a shipping method that offers signature confirmation, tracking, and insurance is recommended, as we are not responsible for lost or damaged packages.


What if an Item is Back Ordered &/Or Out of Stock Items?

In the event of a back ordered item, we will ship the in stock items as available. If item is back ordered it will show up under your ”View Order History” in your UniqueTuning.com account. If you see a backordered item status in your account please call us at 1-843-208-3724 for options.

Most back ordered items are normally restocked within approximately two weeks of placing an order with the manufacture. Unfortunately, this cannot be said for all out of stock products, especially during peak sale times.


Safe & Secure Online Ordering with GoDaddy SSL Certificates:

We are committed to your safe and secure shopping experience. Our shopping cart is hosted and encrypted by GoDaddy.com Using encryption technology to ensure the secure transmission of any personal information you provide to us. All transactions on our website site are conducted using high grade 256-bit encryption with an SSL certificate.

UniqueTuning.com will never share your personal information with any 3rd party, for any reason without your prior consent. If you have opt’d into our Newsletter you will receive offers and updates about products and events as they become available. If you do not wish to receive this information please opt out in your account settings.


Acceptable Payment Methods:

We accept American Express, Discover, MasterCard, and Visa.

PayPal available by phone and email orders only. Please submit a copy of your cart contents and paypal address so that we can paypal request proper payment.

Please note that UniqueTuning.com is not responsible for any financial or overdraft fees incurred by cardholder.


Order Changes and Cancellations:

To serve you best, our order system is fully automated to process your orders immediately upon submission. In most cases your order is processed within minutes and resulting in same day shipping when products are available and in stock. Due to this automated system all requests to change or cancel an order should be made via phone IMMEDIATELY with one of our experienced sales associates. Emailed requests are typically not received in time to cancel or change your order. Always double check that your order is correct before submitting.

An order that has already received a tracking number cannot be canceled. Please call or email us at RMA@UniqueTuning.com to set up a Return Merchandise Authorization (RMA) once your order has been received.

If you need to change the address on an order in transit with UPS, please contact them directly with your tracking number to make arrangements. Orders shipped with USPS cannot be changed while in transit.


Order Acceptance

Even though you may receive instant confirmation your order has been receive that does not constitute that it has been fully processed. We reserve the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted. If additional information is required, we will attempt to contact you via email or phone using the information you provided with your order. If we are unsuccessful in contacting you, we have the right to refuse or cancel your order.


Order Confirmation:

Orders received after 5:00PM EST are typically not processed until the next business day. Once received into our system a confirmation email will be sent to the email address provided at checkout.

Order confirmation emails are sent immediately upon order submission. If you do not receive an order confirmation email first check your junk mail and spam folders (especially AOL, Hotmail or a government/military email addresses), log into your online UniqueTuning.com account to check your Email address that you have registered with us under ”My Account” and make sure you have provided us with the correct Email address. You can also look under ”View Order History” to see any and all orders that have been placed with us. If you do not see your current order listed there, then it did not process. Make sure you have clicked the ”Submit Order” under the third section of your cart checkout. If further assistance is required please contact us at 1-843-208-3724.

If a copy of your order is needed please contact us and we can send you a paper copy via fax or snail mail.


State Sales Tax:

Do I have to pay sales tax? You only have to pay sales tax if you are located in the same state as our warehouse, the shopping cart will determine this based on your shipping information entered.

We are not obligated to, and do not, collect state-specific sales tax. Your purchase is subject to state use tax unless it is specifically exempt from taxation. Please note that the purchase is not exempt merely because it is made over the Internet or by other remote means. The state requires that a taxpayer file a sales/use tax return at the end of the year reporting and paying use tax on those purchases that are not specifically exempt from taxation where sales tax was not charged on the invoice. Tax return forms are available on the state website.


NO International Credit Cards:

UniqueTuning.com ONLY accepts credit cards that have been issued by an American Bank ONLY. Unfortunately, we are unable to accept International Cards at this time.


How do I mail in an Order & Payment:

Customers wishing to place an order via mail to pay with a Bank Money Order, Bank Cashier's Check, or Personal Check (with a 10 business day wait for clearance of funds) can print out and mail your cart contents at the final ”Order Confirmation” page that shows all the order details along with payment. We highly recommend that all orders mailed in be sent via UPS Letter or USPS Priority Mail so that it is received in processed in a timely manner.

Holiday Note: To ensure orders are received in time for Christmas, any and all mail-in orders should be received no later than December 4th.

Payment Note: Do not send cash payments. UniqueTuning.com takes no responsibility for payments lost in the mail.

Sales Tax: Sales tax will only be charged if you are shipping to a South Carolina address as reflected in cart.


Shipping Methods:

Our FREE Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to PO Boxes, we strongly recommend that you provide a physical delivery address to avoid delayed shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.

Standard Shipping All Standard Shipping orders will ship via UPS or USPS, whichever we deem most cost-effective for your location and product ordered. In general, orders weighing less than 1 lb. will go USPS Priority Mail and heavier boxes will ship UPS Ground or other which you select at time of check out. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.

UPS 3 Day Select Orders will be shipped via UPS 3 Day Select or UPS Ground, depending on your location relative to shipping warehouse of your products. Delivery is guaranteed within 3 business days after the day your product is shipped, not when your order is placed, received or processed.(Saturdays, Sundays, and nationally recognized holidays DO NOT count towards a business/working day). Shipping method is not guaranteed. Orders placed on M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

UPS 2nd Day Air Orders will be shipped via UPS 2nd Day Air or UPS Ground, depending on your location relative to shipping warehouse of your products. Delivery is guaranteed within 2 business days after the day your product is shipped, not when your order is placed, received or processed.(Saturdays, Sundays, and nationally recognized holidays DO NOT count towards a business/working day). Shipping method is not guaranteed. Orders placed on M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

UPS Next Day Air Orders will be shipped via UPS Next Day Air (Saver will be used where available) or UPS Ground, depending on your location relative to shipping warehouse of your products. Delivery is guaranteed within 1 business day after the day your product is shipped, not when your order is placed, received or processed.(Saturdays, Sundays, and nationally recognized holidays DO NOT count towards a business/working day). Shipping method is not guaranteed. Orders placed on M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification).

Next Day Air (Saturday) Orders will be shipped via UPS Next Day Air (Saturday) “if” available to your location, this is only available in select cities. Delivery is guaranteed on Saturday, however the delivery time will depend on what is available for your location. Choosing this shipping method is the only time that Saturday delivery is available.

Time definite shipments Once an item has left its warehouse and is in the hands of the shipping company we, nor our manufacturers, cannot be held responsible due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

Not all shipping methods are available to all locations, we will notify you if there is a conflict with the shipping method you have selected.


Limitations & Freight:

In general, orders weighing less than 1 lb. will go USPS Priority Mail and heavier boxes will ship UPS Ground or FedEx or other which you select at time of check out. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Packages shipping to Guam and US Virgin Islands ship USPS. USPS shipments have a 70lb weight limit per package. If you are unsure of the weight of an item, please contact us.

NOTE: All total packages exceeding 150lbs will automatically ship UPS Freight through the cart system. If you have several items in your cart and the total weight exceeds 150lbs your cart will not process shipping fee’s, we recommend that you break your transaction up into multiple orders so that shipping rates will apply correctly.


Products Damaged in Shipping:

Our manufacturers try to prevent damage to all packages during transit by packing each order carefully. Unfortunately from time to time damage will occur despite precautions.

If you receive an item that has been damaged in shipping, immediately initiate a UPS claim for the item. In order for UPS to initiate insurance claim for productive damage incurred by shipping:

MOST IMPORTANT #1. If it evident that the package has extreme or severe damage DO NOT EXCEPT PACKAGE - REFUSE DELIVERY. In almost ALL cases the contents WILL NOT be covered or replaced if you accept a severely damaged package, when you accept and sign for a package you are releasing the shipping company of ALL liability

2. Note damage to box at time of delivery receipt.

3. Keep original packaging and packing material because UPS will need to inspect the items.

After initiating a claim a UPS representative will contact you with details. If your shipment was shipped from our Unique Tuning LLC location in Hardeeville, SC please contact us directly after initiating your UPS claim. Shipping damages are generally handled between original shipper (in some cases this is drop shipped by manufacturer) and the receiver.


Refused or Undeliverable Shipments:

Packages will be returned by the carrier if they cannot be delivered due to incomplete or invalid addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 30 days to be processed. We may charge up to a 30% restocking fee at our discretion, and total shipping fees.


Shipping & Freight Disclaimer:

Receiving Your Shipment: Please be aware that it is the duty of the customer/consignee to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery.

Inspecting Your Shipment: It is the consignee’s responsibility to inspect their shipment for damages before the UPS Freight driver leaves the delivery location. If the packaging shows any indication of damage, open it immediately to check the contents, and ask the driver to inspect the contents with you. If your shipment has been damaged, you (or the UPS Freight driver) must write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. Please call us so that we may start a damage claim with UPS Freight. Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by UPS Freight.

For Concealed Loss or Damage: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please note that any damage claim made after delivery has been completed could result in the claim being voided by UPS Freight.

Note: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or shipping charges on a refused shipment that UPS Freight deems repairable.

The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by UPS Freight. If UPS Freight is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither UPS Freight nor UniqueTuning.com are able to contact the customer to schedule a delivery, the goods will be returned to the original shipper and return shipping cost as well as any storage fees will be charged to the customer. A restock fee may be charged at UniqueTuning.com and/or drop ship manufacturer’s discretion to cover any additional costs such as replacement packaging.

Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable. In addition, the customer may be charged a restocking fee at UniqueTuning.com’s discretion based off of the individual situation and condition of the returning product and packaging. Replacement packaging needs to be special ordered so any replacement packaging for refused shipments must be covered by the customer.

Free Freight Shipping: UniqueTuning.com offers Free Freight Shipping to most Business Addresses in the Continental 48 States via UPS Freight. Any additional fees charged by UPS Freight for additional services either incurred through delivery issues or as requested by the consignee (other than normal shipping costs) are the responsibility of the customer. These include, but may not be limited to: Residential Delivery, Inside Delivery or Pickup, Limited Access Delivery or Pickup (including Churches, Schools, Construction Sites and Military Bases), Lift-Gate Service, Storage Fees, Corrected Bill of Lading.


Questions & Feedback:

Your questions, comments, and concerns about us, our website, our content, our products or our service are always welcomed. Please email us all feedback or visit our ”Contact Us” page.


Changes to Our Terms & Conditions and Privacy Policy:

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 12, 2012 4:32pm EST. mlm