Receiving Your Shipment: Please be aware that it is the duty of the customer/consignee to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery.

Inspecting Your Shipment: It is the consignee’s responsibility to inspect their shipment for damages before the UPS Freight driver leaves the delivery location. If the packaging shows any indication of damage, open it immediately to check the contents, and ask the driver to inspect the contents with you. If your shipment has been damaged, you (or the UPS Freight driver) must write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt. Please call us so that we may start a damage claim with UPS Freight. Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by UPS Freight.

For Concealed Loss or Damage: As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please note that any damage claim made after delivery has been completed could result in the claim being voided by UPS Freight.

Note: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or shipping charges on a refused shipment that UPS Freight deems repairable.

The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by UPS Freight. If UPS Freight is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither UPS Freight nor UniqueTuning.com are able to contact the customer to schedule a delivery, the goods will be returned to the original shipper and return shipping cost as well as any storage fees will be charged to the customer. A restock fee may be charged at UniqueTuning.com and/or drop ship manufacturer’s discretion to cover any additional costs such as replacement packaging.

Please note that freight items are not returnable once shipped unless as a last resort if a shipment is in danger of becoming abandoned. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable. In addition, the customer may be charged a restocking fee at UniqueTuning.com’s discretion based off of the individual situation and condition of the returning product and packaging. Replacement packaging needs to be special ordered so any replacement packaging for refused shipments must be covered by the customer.

Free Freight Shipping: UniqueTuning.com offers Free Freight Shipping to most Business Addresses in the Continental 48 States via UPS Freight. Any additional fees charged by UPS Freight for additional services either incurred through delivery issues or as requested by the consignee (other than normal shipping costs) are the responsibility of the customer. These include, but may not be limited to: Residential Delivery, Inside Delivery or Pickup, Limited Access Delivery or Pickup (including Churches, Schools, Construction Sites and Military Bases), Lift-Gate Service, Storage Fees, Corrected Bill of Lading.